Package receiving,
with a safe place to wait
Get a personal U.S. address for your deliveries. Here is how to address your packages to our warehouse, what we do when they arrive, and how long we hold them for pickup.
- Logged against your reference
- Held safely until pickup
- We tell you it's here
Your receiving address
Before anything is sent, get in touch and we’ll send you your receiving address and your personal reference. Give them to stores at checkout, or to family and friends who are sending something to you.
We give you your personal reference when you get in touch. Every package needs it so we know it’s yours.
Here is a simple example. Something is ordered online and sent to your receiving address. Your full name and reference go on the label. When the package reaches us, we match it to you and let you know it’s waiting.
How do I get my address?
Contact us and tell us what you plan to order. We reply with your receiving address and your personal reference.
What we do with your packages
Here is what happens to every package that arrives for you.
Logged on arrival
We record each package against your reference.
Checked for damage
We inspect the outside of the package for damage.
Photo on request
We can send you a photo of the package.
You're told it's here
We let you know your package has arrived.
Held until you collect it
Your package waits with us until you pick it up, combine it with others, or ask us to ship it on.
One point of contact
Ask us about any package. You deal with one team from your first message to pickup or delivery.
From delivery to pickup
Four steps get your package to us, matched to you and ready when you are.
Get your details
Contact us and tell us what you plan to order or send. We reply with your receiving address and your personal reference.
Label it correctly
Use your full name exactly as we gave it. Include your reference on every package.
Order and send to us
Use your receiving details at checkout. Ask the store to put your reference on the outside label.
Pick it up or we ship it
When your package arrives, we log it, check it and let you know it’s here. Collect it when you’re ready, or ask us to ship it on.
Packages we can't accept
We can’t accept prohibited items or packages without a reference we can match.
Some items can’t be shipped, and others need special handling. If you’re unsure, ask us before you send.
- Items on our prohibited list
- Packages without a reference we can match
- Items that need special handling, so please ask first
How long we hold your packages
Packages can wait with us until you’re ready to collect them. Here are the storage terms.
Free for a set time
Packages can wait with us at no extra charge for a set time.
A storage fee
After the free period, a storage fee applies. We show it in your quote.
A set limit
Packages can’t stay with us indefinitely. A maximum storage time applies.
Unclaimed packages
Packages that are not claimed are handled as set out in our Terms & Conditions.
Getting the label right
A correct label means we can match every package to you.
Do
- Use your full name exactly as we gave it
- Include your reference on every package
- Ask the store or sender to put the reference on the outside label
- Check that your items are not on our prohibited list
Don't
- Leave off your reference
- Send packages before we've confirmed your details
Good to know
- We give you your personal reference when you get in touch. Every package needs it so we know it's yours.
- If a package arrives without a reference, we can't match it to you. Check the label before it ships.
- Not sure about an item or a label? Send us a message before you order.
Common questions
Quick answers about receiving, holding and collecting your packages.
Contact us and tell us what you plan to order or send. We reply with your receiving address and your personal reference. Please wait for these before you send anything.
Use your full name exactly as we gave it, and include your reference on every package. Ask the store or sender to put the reference on the outside label.
We log it against your reference and check the outside for damage. Then we let you know it's here.
Yes, that is what this service is for. Your package waits with us until you collect it, or ask us to ship it on. Storage is free for a set time, so see the storage terms above.
Once we tell you your package has arrived, let us know when you would like to collect it and we will arrange the pickup. If someone else will collect it for you, tell us in advance and we will explain what they need. Ask us for the current pickup arrangements.
Storage is free for a set time. After that, a storage fee applies, and a maximum storage time applies. Unclaimed packages are handled as set out in our Terms & Conditions.
Please don't. Wait until we've confirmed your details, so every package can be matched to you.
We can't accept packages without a reference we can match, so please check the label before it ships. If you're unsure, contact us first.
We can't accept prohibited items or packages without a reference we can match. See our Shipping Information page for the full list.
Yes. Packages from different stores or senders can arrive at different times. Once they are here, you can ask us to combine them into one box to collect or ship. See our Package Consolidation page.
Can’t find your answer? See all our FAQs, or send us a message and we’ll help.
Ready to get your receiving details?
Tell us what you plan to order or send, and whether you’ll pick it up. We’ll send your receiving address and your personal reference.