Package forwarding,
held safe until you're ready
Get a personal U.S. receiving address and shop with any store, or have family and friends send to it. We receive your packages and hold them safely for pickup, or forward them on to you with the shipping option you choose.
- Your own U.S. address
- Held safely until pickup
- Clear costs up front
What is package forwarding?
Package forwarding gives you a secure U.S. address for your online orders. Instead of sending a package to your home, a store or a family member sends it to our warehouse.
Your package waits with us until you’re ready for it. Collect it in person, or ask us to send it wherever you are, in the U.S. or overseas. You decide when it moves.
Think of it as a safe stop for anything that needs to arrive before you do: dorm essentials for a new semester, boxes for a home in another state, a gift for someone still on the road. Everything lands here first and waits for its owner.
What is a receiving address?
It's your personal U.S. address to give to stores and senders at checkout. It includes your personal reference, so we know every package is yours.
What package forwarding gives you
One secure U.S. address for everything you order. Here is what changes for you.
Shop from any store
Buy from any retailer using your U.S. receiving address. Family and friends can send to it too.
Pick up or forward
Collect your package from us, or have it sent on. We show you the options and costs before you decide.
Combine to save
Ordered from several stores? We can put your orders into one box, so you collect or ship fewer packages and may pay less.
One point of contact
Ask us, not a different store each time. You deal with one team from your first message to delivery.
Checked on arrival
We log each package, check the outside for damage, and let you know it's here.
Costs explained up front
You see the shipping cost before you confirm. If you ship abroad, we also tell you what to expect for duties and taxes.
How forwarding works
From your first message to pickup or delivery, it takes four steps.
Get your receiving details
Contact us and tell us what you plan to send and where it’s going, or that you’ll pick it up. We reply with your receiving address, your personal reference and a clear quote.
Order and ship to us
Use your receiving details at checkout with any store that delivers to them, or share them with family and friends. Put your reference on the package so we know it’s yours.
We receive and check
When a package arrives, we log it against your reference, check the outside for damage, and let you know it’s here. Then we hold it safely.
Pick it up or we ship it
Collect it when you’re ready, or choose your shipping from the options we show you. We hand your package to the carrier and send you the tracking number.
Ordering from more than one store?
You don’t have to ship every package on its own. Send your orders to us, then tell us which ones go together.
We can repack them into one box, so you have less to collect or ship. Shipping is priced by weight and size, so one well-packed box can cost less than several.
- You choose which packages go together
- One shipment and one tracking number
- Extra packaging removed before shipping
What does forwarding cost?
Your total has three parts. We show you all three before you pay.
Our fees
What we charge to receive, store, combine and forward your packages.
Carrier shipping
Set by the carrier, based on weight, size and destination.
Duties and taxes
Only if you ship abroad. Set by the destination country, not by us. We tell you what to expect.
How carriers calculate charges
Carriers charge by the greater of two weights: the actual weight, or the “dimensional” weight based on the box's size. A light but bulky box can be charged as if it were heavier. We show you every charge before you confirm.
Good to know before you order
Check that your order is a good fit for package forwarding.
Great for
- Care packages for a student at college
- Boxes sent ahead before a move to another state
- Orders from several stores that you want to combine
- Shoppers who want to compare shipping options before they pay
Not for
- Items on our prohibited list
- Packages without a reference we can match
Before you order
- Some items can't be shipped or held, and others need special handling. If you're unsure, ask us before you order.
- Describe your items accurately, state their real value, and keep your receipts. This matters most for international shipments, where customs may ask to see them.
- If you ship abroad, duties and taxes are set by the destination country and can change. We tell you what to expect.
Common questions
Quick answers about receiving, holding, combining and shipping your packages.
Getting started is straightforward. Send us a message with what you plan to send and where it's going, or that you'll pick it up. Our team will reply with your dedicated U.S. receiving details and a transparent, upfront quote.
We have streamlined our onboarding process so that no mandatory account creation is required to begin using our services. Instead, our dedicated team will handle your complete setup seamlessly via direct email or phone communication.
To ensure accurate processing, your shipping label must include your name, your unique customer reference number, and our secure facility's receiving address. For the exact layout and full formatting guidelines, please refer to our Package Receiving page.
Yes, that is the heart of what we do. Have your package delivered to our secure U.S. location and we hold it safely until you collect it. It suits a student at college, or boxes you send ahead before moving to another state. Ask us about pickup arrangements.
Upon arrival at our facility, our specialists meticulously log your package into our system using your unique reference number. We conduct a visual inspection of the exterior to check for any transit damage and immediately notify you that your delivery is safely secured.
Yes, package consolidation is a core service we offer to optimize your logistics. By allowing us to expertly repack multiple individual packages into a single, efficient shipment, you can significantly reduce your overall shipping costs.
Carriers calculate shipping rates based on dimensional weight, charging you based on either the actual weight or the physical size of the package, whichever is greater. To ensure complete transparency, we calculate these metrics and provide you with the exact cost for your approval before confirmation.
Not when shipping within the U.S. If you ship abroad, duties and import taxes depend on the destination country's regulations and the classification of your items. They are assessed by local governmental authorities, not by ShipHarbor.
Certain hazardous or restricted items cannot be legally processed through our network, whether shipped within the U.S. or abroad. To prevent processing delays, please review our Shipping Information page for the full list of prohibited items.
Can’t find your answer? See all our FAQs, or send us a message and we’ll help.
Ready to get your U.S. package address?
Tell us what you plan to send or order, and whether you’ll pick it up or have it shipped on. We’ll send your receiving address and a clear quote.