Shipping
information
What’s allowed, how to pack, and what to know if you ship abroad. Read this before you send, or have something delivered to us.
Prohibited and restricted items
Some items can’t be shipped or held, and others need special handling. This is general guidance, not a complete list.
We can't ship
These items are not allowed, and we can't send them for you.
- Illegal goods and counterfeit items
- Weapons, firearms and ammunition
- Explosives and fireworks
- Flammable liquids and aerosols
- Perishable food
- Live animals
- Cash and valuables, such as gift cards
May be restricted
These may be possible, but limits or extra checks can apply.
- Lithium batteries and devices that contain them
- Perfume and other liquids
- Medicines and supplements
- Alcohol and tobacco
The final list depends on our carriers’ rules and, for international shipments, the laws of the destination country. If you’re unsure about an item, contact us before you order.
Packing tips
A well-packed package is less likely to arrive damaged. These steps help.
- Use a strong, undamaged box.A crushed or weak box can split in transit.
- Cushion items on all sides.Fill any empty space so nothing can move.
- Seal every seam with strong tape.Tape the top, the bottom and every join.
- Remove or cover old labels.Old barcodes and addresses can confuse carriers.
- Keep your receipts.You may need them for a claim, or for customs if it ships abroad.
Weight and size
Carriers set limits on how heavy and how large a package can be. Check these before you order.
Maximum weight
Every package has a weight limit, and it can differ by carrier and destination. Tell us what you plan to send and we’ll confirm it fits.
Maximum size
Carriers also limit how long and wide a package can be. Measure the packed box, not the item. If it’s large, check with us first.
Dimensional weight
Dimensional weight is how carriers price bulky packages. They multiply length, width and height, then divide by a set number. A large, light box can be charged as if it were heavier.
Shipping abroad: customs and paperwork
Shipping within the U.S. doesn’t involve customs. If you send something abroad, customs is the border authority that checks goods entering a country, and accurate details help your package pass through without delay.
Describe items accurately
Include what they are and what they’re made of.
State the real value
Use the price you paid.
Keep your receipts
Customs may ask to see them.
Insurance
Ask us about cover for valuable items before you ship or send them on. We’ll explain what insurance is available and how it applies to your package.