Six clear steps take your order from an online checkout to your front door. Here is what you do, what we do, and what it costs, so nothing comes as a surprise.
Think of ShipHarbor as your own address in our warehouse. Stores send your orders to us, we receive and check them, and then we ship them on to you.
You stay in control throughout. You decide when parcels travel, whether they are combined, and which shipping option you prefer.
Start with a short message through our contact form. Tell us what you plan to ship, roughly how much, and where it is going.
We reply with your receiving details and a clear quote. No account is needed.† We set everything up with you by email or phone.
Use your ShipHarbor receiving address at checkout with any store that delivers to it. Your address includes your personal reference, [CUSTOMER_REF].
Put that reference on every parcel so we know it is yours, and ask the store to print it on the outside label. Before you order, check the prohibited items list.
When a parcel arrives, we log it against your reference and check the outside of the package for damage.†
Once it is logged, we let you know it is here by [NOTIFICATION_METHOD].† If something looks wrong, you hear about it early, so you can decide what to do next.
You choose what happens next. Keep parcels with us for up to [FREE_STORAGE_DAYS] days at no extra charge†, so orders from different stores can arrive first.
Then combine them into one box to save on shipping†, or send each parcel on its own. Carriers price by weight and size, and one well-packed box can cost less than several.
We show you the shipping options for your parcel and destination, along with the total cost. You compare them and pick the service that suits you.
Once you confirm, you pay by [PAYMENT_METHODS]. You see every charge before you commit.†
We hand your parcel to [CARRIERS] and send you the tracking number. You can follow the delivery on the carrier’s own tracking page.
Delivery times depend on your destination and the service you choose. They are estimates, and customs checks can add time. If a parcel is delayed, lost or damaged, see Shipping & Delivery.
Here is what happens from the moment a parcel reaches our warehouse, so you always know where it stands.
We record it against your reference.
We inspect the outside for damage.†
We let you know by [NOTIFICATION_METHOD].†
It waits with us for up to [FREE_STORAGE_DAYS] days at no extra charge.†
Your total has three parts. We show you all three before you pay, so you can decide with the full picture.
Carriers charge by the greater of two weights: the actual weight, or a size-based “dimensional” weight. A light but bulky box can be charged as if it were heavier, which is why a box that fits its contents saves money.
Say you order a jacket from one store and a pair of shoes from another. Both are sent to our warehouse and arrive on different days. We log each one and let you know.
You ask us to combine them, and we repack them into one box.† We show you the shipping options and the total. You pay, we ship, and you receive one parcel with one tracking number.
This is an illustration, not a price promise. Actual costs depend on size, weight, destination and carrier, so we show you the figures before you decide.
A few details help us prepare an accurate quote. Rough answers are fine at this stage.
Some things can't be shipped, and others need special handling. Check before you order.
Parcels can wait with us for [FREE_STORAGE_DAYS] days.† After that, storage charges may apply.
These are set by your destination country and can change. We tell you what to expect.
Here's what to do if something goes wrong.
Send us a message with what you plan to ship and where. We’ll reply with your receiving details and a clear quote.
No account is needed.† We set everything up with you by email or phone.
We log it against your reference, check the outside for damage, and let you know it’s here.†
Yes. We can repack them into one shipment, which can reduce the total shipping cost.†
We let you know by [NOTIFICATION_METHOD].†
Parcels can stay with us for [FREE_STORAGE_DAYS] days at no charge.† After that, [STORAGE_FEE] applies.
Some items are prohibited or restricted. See Shipping Information for the list.
It depends on your destination and the service you choose. See Countries We Ship To for typical times, which are estimates.