How ShipHarbor works
Six clear steps take your package from delivery to pickup, or on to wherever it needs to go. Here is what you do, what we do, and what it costs, so nothing comes as a surprise.
- Held securely until pickup
- Every package logged on arrival
- Clear costs up front
Trusted by over
1.2k clients
Six steps from delivery to pickup
Think of ShipHarbor as your personal address in our secure U.S. hub. Stores and senders deliver to us, we log and check every package, and we hold it until you collect it, or ship it on if you would rather. You stay in control at every stage.
Tell us what you need
Reach out through our quick contact form. Let us know what is being sent, roughly how big it is, and whether you want it held for pickup or shipped on.
No account required to start: We reply with your U.S. receiving details and an upfront quote. We handle all setup directly.
- Rapid response in under 30 mins
- Unique Unit Suite Included
Have it delivered to our secure U.S. location
Use your dedicated ShipHarbor receiving address at checkout with any online store, or ask family and friends to send to it. A parent can ship to a student at college, and a mover can send boxes ahead of the move. Your address includes a unique personal reference ID, so we can match every incoming package to you the moment it arrives.
Before you send restricted goods, please review our prohibited items list so we can accept and hold your package.
We receive, check and log your packages
As soon as a package arrives, our team logs it against your personal reference code. We then weigh it and carefully inspect the exterior for any signs of transit damage.
Instant notification: You are alerted right away via Email or SMS, with photos so you can confirm everything is sound.
- HD Inbound Inspection Photos Included
- Held safely until pickup
Hold it, combine it or ship it on
You control the schedule. We hold your packages safely for you to collect, with free storage for up to 30 days. That gives a student time to arrive on campus, or you time to reach your new home. Prefer to gather several orders first? We can combine them.
Smart Consolidation: If several packages have arrived, we remove excess packaging and nest the items securely inside a single, reinforced carton, so there is less to collect or ship.
Pick it up, or choose how it ships
Ready to collect it? Let us know and we will arrange your pickup. Would you rather have it sent on? Review an itemized rate comparison featuring Express, Standard, and Economy options for your exact destination, in the U.S. or abroad. You will see a fully transparent cost breakdown before committing a single cent.
Transparent Billing: Pay securely using Credit/Debit Card, PayPal, or Bank Transfer. Zero hidden fuel surcharges or surprise handling invoices.
- 256-Bit Encrypted Checkout
- UPS • FedEx • DHL
We dispatch, you track in real-time
If you choose to have it shipped on, your package is handed off directly to trusted couriers such as UPS or FedEx, or DHL Express for international parcels. You will receive automated milestone notifications so you can track its journey to your door in real-time.
Complete peace of mind: All packages travel with proof of delivery and optional comprehensive cargo insurance.
What happens when your package arrives
Complete transparency from the exact moment your package reaches our secure U.S. facility.
Logged
We register the package under your unique reference code and record carrier tracking info.
Checked
Physical inspection of external carton integrity to verify zero carrier transit damage.
You're notified
Instant notification sent via Email or WhatsApp with weight, specs, and package photo proof.
Stored safely
Shelved in climate-controlled lockers with 30 days free storage, until you pick it up or tell us where to ship it.
What does it cost?
Your total contains just three simple parts. We show you all three before you finalize payment.
Our Services
Handling, free 30-day storage, repacking, and any custom options you choose.
Carrier Shipping
Direct volume-discounted courier rates calculated by physical or dimensional weight.
Duties & Taxes
Only for international shipments, and set by the destination country. We provide estimates before dispatch. Not applicable when shipping within the U.S.
How Dimensional Weight Works: Couriers charge by either actual scale weight or volumetric space (length × width × height, converted with the carrier's divisor), whichever is higher. That's why our expert repackaging saves you money on bulky, half-empty retail boxes.
A simple consolidation example
See how combining two separate orders into one box can cut your shipping cost.
Store A: Winter Jacket
Shipped separately: ~$42
Store B: Running Shoes
Shipped separately: ~$38
Removed air & bulky filler
1 Unified Master Carton
Both items snug in one durable box with single tracking.
What to have ready when you contact us
A few brief details help our logistics specialists give you an accurate, binding quote with no guessing.
Item description & estimated quantity
What type of merchandise you are ordering and rough item counts.
Destination (U.S. state & ZIP code)
Helps check remote area delivery surcharges or zone rules. Tell us if you plan to pick it up instead.
Preference: Hold, combine or ship
Tell us if we should hold your package for pickup, wait for other packages, or ship as soon as it arrives.
Item value
Helps with insurance and quoting. International shipments also need a declared value for customs.
Lithium batteries, liquids, or fragile goods info
Hazardous materials (e.g. phones, laptops, perfumes) need certified aviation declaration stickers.
Free evaluation • No commitments or setup fees
Good to know before you send
Essential guidelines to keep sending, holding and picking up hassle-free.
Prohibited Items
Certain goods cannot be shipped or held, or require special handling. Check before you send.
Storage Policy
Packages can wait comfortably for up to 30 days in our facility at zero charge. Nominal daily fees apply thereafter.
Shipping abroad?
International parcels go through customs. Tariffs and VAT depend on the import rules of the destination country, and we assist with proper classification paperwork.
Damage & Claims
If merchandise arrives damaged from the merchant or courier, we document it immediately and guide you through refund claims.
Frequently Asked Questions
Everything you need to know about receiving, holding, storage and shipping.
Getting started is simple. Send us your details through the quote form: what is being sent, roughly how big it is, and whether you want it held for pickup or shipped on. We will reply with a quote, your dedicated U.S. receiving address and a custom reference ID before you send anything.
Yes, that is the heart of what we do. Have your package delivered to our secure U.S. location and we hold it until you collect it. It suits a student at college, or boxes you send ahead before moving to another state. Ask us about pickup arrangements.
We have streamlined our onboarding process to eliminate mandatory signups or upfront identity verification. We manage all communication securely via email or WhatsApp, and we generate a personalized dashboard link for you the moment your first shipment arrives.
Upon arrival, our team matches the tracking number to your unique reference and logs the precise weight and dimensions in our secure system. We then inspect the exterior for transit damage and upload photos directly to your shipment file.
Yes. Have items from several stores or senders delivered to us, and we can repack them into a single box before you collect it or we ship it on. That means fewer packages to handle and can reduce your shipping costs.
Within one to two hours of receiving your package, our automated system dispatches an alert via your preferred channel, such as Email or SMS. This update includes vital details like the verified carton weight and preliminary inspection photos.
To provide maximum flexibility, we offer 30 days of complimentary, secure storage for all incoming packages. Should you require more time, extended storage is available at a highly competitive rate of $0.50 per package, per day, ensuring you never feel rushed.
In compliance with carrier and aviation regulations, we cannot accept firearms, ammunition, flammable aerosols, combustible gases, perishable foods, prescription narcotics, or counterfeit goods. If you are unsure about an item, our team is available to check it for you.
It depends on the service you choose and where the package is going. Within the U.S., we show you the options and estimated delivery times in your quote. For international shipments, Express options via DHL or FedEx typically take 2–5 business days, Standard Tracked Air 6–10 business days, and Economy postal routes 10–18 business days.