Shipping is stressful when you can’t see what’s happening. We aim to make it simple.
Here is what that means in practice, and how using ShipHarbor differs from ordering direct.
Each one comes down to the same thing: you know what is happening with your package.
We show you the total before you pay. Fees, carrier shipping and, if you ship abroad, any duties or taxes are set out up front.
Packages are logged and checked on arrival, then held safely until you collect them or ask us to ship them on. We let you know it’s here.
Combine several packages into one, or send them one by one. Collect them yourself or have them shipped on. You decide what suits your order.
Talk to a person who knows your shipment. Send us a message and you reach the team handling it.
We explain fees and pickup arrangements in plain language, and for international shipments, duties and paperwork too, so you know what to expect.
From a single package to regular shipments, you get the same clear process and the same team.
Here is how the two compare on the points that matter when you order online.
Every store sets its own delivery terms, so check them before you order. If you’re not sure whether something can be sent to or held at our address, ask us first.
Packages can arrive damaged, and deliveries don’t always go to plan. If that happens, tell us what happened as soon as you can.
Keep it, and photograph it as it arrived.
Photograph the item and anything that looks damaged.
Include the shipping label so we can find your package.
Tell us as soon as you can, and keep the packaging.
Send a few details and we’ll reply with a clear quote.
