Quick answers about receiving, holding, shipping and costs. Can’t find yours? Ask us.
How to begin and how your receiving address works.
Send us a message with what you plan to send or order, and whether you'll pick it up or have it shipped on. We'll reply with your U.S. receiving details and a clear quote.
You can start with the form on our Contact Us page.
It's your personal address at our warehouse. Stores, family and friends send packages to it with your reference on the label, and we hold them safely until you pick them up or ask us to ship them on.
No account is needed. We set everything up with you by email or phone.
Yes, as an option. Within the U.S. we ship anywhere. For destinations abroad, see Countries We Ship To for the full list. If yours isn't listed, contact us and we'll tell you what's possible.
What makes up your total, and how shipping is calculated.
Your total is our fees, plus carrier shipping if it ships on, and duties or taxes if you ship abroad. We show you the costs before you pay.
See Pricing for the details.
Carriers charge by weight or by size-based “dimensional” weight, whichever is greater. A light but bulky box can cost more than its weight suggests.
See Pricing for the formula.
Packages can stay with us free of charge for a set time. After that, a storage fee applies.
See Pricing for the free period and the fee.
Delivery times, tracking, and what happens if delivery fails.
It depends on where it's going and the service you choose, and times are estimates. See Shipping & Delivery for U.S. and international times, and Countries We Ship To for destinations abroad.
When your package ships, we send you the tracking number. You can follow it on the carrier's website.
The carrier will usually try again or leave a notice. Contact us and we'll help arrange the next step.
Your shipping label, holding, pickup, arrival notices and damaged packages.
Use your name, your reference and our receiving address. Every package needs your reference so we know it's yours.
See Package Receiving for the full format.
Yes, that is what our receiving service is for. Your package waits with us until you collect it, or ask us to ship it on. Storage is free for a set time.
See Package Receiving for the storage terms.
Once we tell you your package has arrived, let us know when you would like to collect it and we will arrange the pickup. If someone else will collect it for you, tell us in advance. Ask us for the current pickup arrangements.
We log every package against your reference and check the outside for damage. Then we let you know, using the contact details you gave us.
Storage is free for a set time. After that, a storage fee applies, and a maximum storage time applies. Unclaimed packages are handled as set out in our Terms & Conditions.
Tell us as soon as you can and keep the packaging. Photos of the package, the packaging and the label help.
See Shipping & Delivery for what to do next.
Duties and taxes for shipping abroad, what you can't ship, and paperwork.
Not when shipping within the U.S. If you ship abroad, it depends on the destination country and what you're shipping. Duties and taxes are set by the authorities, not by ShipHarbor.
Some items are prohibited or restricted. See Shipping Information for the list.
If you're unsure about an item, ask us before you order.
Shipping within the U.S. needs no customs paperwork. For international shipments, we prepare the shipping documents from the information you give us. Accurate descriptions and values help avoid delays.
Shipping for businesses and regular senders.
Yes. We work with businesses as well as individuals. See Business Shipping for the details.
Ask us for a custom quote. Tell us what you ship and how often, and we'll come back to you with a price.
Lost or damaged packages, and how to reach us.
Contact us and tell us what happened. Send photos of the packaging, the item and the label.
We review your case and explain the next steps. Where a package is insured, we help you claim.
See Shipping & Delivery for the full steps.
Use the form on our Contact Us page to send us a message.
We couldn’t find a match for your search. Try a different word, browse the topics above, or send us your question.
Send us a message and we’ll reply as soon as we can. Tell us what you plan to ship and where, and we’ll answer with a clear quote.
