Effective Date: September 2026
Please read these Terms and Conditions carefully before using ShipHarbor’s U.S. receiving addresses, package holding, consolidation, and domestic and international shipping services. By requesting a quote, using our warehouse address, or arranging a shipment or pickup with us, you agree to be bound by the terms outlined below.
ShipHarbor operates independent warehousing, receiving, holding, and shipping facilities in the United States. We act strictly as an authorized receiving agent and shipping coordinator between you (the “Customer”) and commercial shipping carriers.
ShipHarbor is not a retailer, manufacturer, or seller of merchandise. Ownership and legal title of all items remain solely with you while they are held by us and throughout transit.
Packages held for pickup are released to you, or to a person you have authorized to us in advance, after we confirm who is collecting. Pickup arrangements, including any appointment or identification we require, are confirmed with you before collection.
When ordering merchandise from online merchants, or when someone sends a package to you, the delivery address must be formatted accurately and include your assigned Unit Reference ID (e.g., SH-10234) on Address Line 2. For example:
Recipient: John Smith
Address Line 1: 123 Example Street
Address Line 2: Unit Ref: SH-10234
City, State, Zip: Anytown, ST 12345
Packages delivered without an identifiable reference ID will be placed in a temporary holding queue for up to 21 calendar days. Research fees may apply to trace unreferenced packages via merchant invoices. Packages remaining unidentified after 21 days will be treated as abandoned.
Upon delivery to our warehouse dock, packages are weighed, measured, and assigned an intake record. Our staff performs a visual exterior check of the carton to identify any transit damage.
ShipHarbor reserves the right to open and inspect any package to verify safety compliance, ensure no hazardous goods are present, and confirm documentation requirements.
Our intake photos and checks confirm receipt and exterior condition only. ShipHarbor does not authenticate designer goods, test electrical or mechanical devices, or inspect internal product components.
Every logged package receives 30 consecutive calendar days of free storage starting from the day it is registered in our warehouse.
Beginning on day 31, storage is billed at $0.50 per package, per day. All accumulated storage fees must be settled before a package is picked up or dispatched.
Any package remaining in our warehouse for more than 60 total calendar days without payment and approved pickup or dispatch instructions will be considered abandoned. ShipHarbor reserves the right to dispose of, recycle, or liquidate abandoned goods to recover storage expenses.
When you request package consolidation, you authorize ShipHarbor to open individual retail packages, remove excess void fill or outer merchant boxes, and combine your items into a single, secure master carton.
Carriers charge shipping based on whichever is greater: the actual scale weight or the dimensional (volumetric) weight. Dimensional weight is calculated using the carrier’s own formula, which varies by carrier and service. As an example:
Dimensional Weight (lb) = (Length × Width × Height in inches) ÷ 139 (example divisor)
You agree not to ship, send to us, or ask us to hold any items prohibited by carrier rules, postal regulations, aviation regulations, or applicable law and, for international shipments, the import laws of the destination country. Prohibited commodities include, but are not limited to:
If prohibited items arrive at our facility, they may be surrendered to law enforcement or border authorities, or disposed of at your expense.
This section applies only to shipments sent outside the United States. Shipping within the United States does not involve customs.
For international shipments, you are the legal Importer of Record. You are solely responsible for ensuring that imported goods comply with all laws, permits, and restrictions of the destination country.
You must declare accurate item descriptions and true commercial values. Intentionally under-declaring values to evade duties is a violation of customs regulations.
All customs duties, tariffs, excise taxes, and import VAT are levied by destination border authorities, not by ShipHarbor. Any tax estimates provided before checkout are informational guidelines only.
ShipHarbor hands over shipments to third-party carriers, such as UPS, FedEx, DHL Express, and postal services, depending on the shipment. Carriage is governed by the chosen carrier’s terms of service.
All stated transit times (for example, within the U.S.: Express 1–2 days, Standard 3–5 days, Economy 5–7 days; international: Express 2–5 days, Standard 6–10 days, Economy 10–18 days) are operational estimates. ShipHarbor is not liable for carrier transit delays caused by weather, carrier disruptions, peak season backlogs, or, for international shipments, customs inspections and air traffic disruptions.
Standard shipments include baseline carrier protection up to $100.00. Optional full cargo insurance can be selected to cover 100% of the declared invoice value against total loss or transit damage.
Claims for external damage or missing contents must be submitted in writing within 7 calendar days of package delivery. For packages held for pickup, please inspect your package when you collect it and report any visible damage at that time. Claims must include:
All warehouse handling fees, storage fees, consolidation charges, carrier postage, and optional insurance must be paid in full before a package is picked up or released from our warehouse.
If you have questions or dispute a charge, please contact our support team directly. Initiating unauthorized bank chargebacks without prior communication may lead to immediate account suspension and a hold on pending shipments.
To the maximum extent permitted by law, ShipHarbor is not liable for indirect, incidental, or consequential damages, including loss of profits, commercial contracts, or personal utility, resulting from delivery delays, carrier disruptions, or customs holds.
You agree to indemnify and hold harmless ShipHarbor and its employees against any claims, fines, or legal expenses arising from inaccurate declarations, prohibited goods, or breaches of these terms.
These Terms and Conditions are governed by applicable commercial transport and logistics laws. ShipHarbor reserves the right to refuse service or close accounts for violations of these terms, fraud, or abusive behavior.
If you have any questions regarding these Terms, please contact our team at support@shipharbor.com.
