ShipHarbor Privacy Policy
Effective Date: September 2026
At ShipHarbor, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you use our U.S. receiving addresses, package holding, package forwarding, consolidation, and shipping services, both within the United States and internationally.
1. Information We Collect
To receive, hold, process, ship, and deliver your packages, we collect the following types of information:
- Contact and Identification Details: Your full name, email address, phone number, delivery address, and unique ShipHarbor Unit Reference ID. For some international shipments, customs regulations may require a national tax ID or government-issued ID for import clearance.
- Shipment and Package Data: Merchant tracking numbers, item descriptions, item quantities, declared values, vendor purchase invoices, package dimensions, scale weight, and intake inspection photos.
- Pickup Details: If you collect packages from our warehouse, the name of the person collecting and any identity confirmation we ask for at pickup.
- Payment Information: Billing address and payment transaction details. Credit card and banking transactions are processed through encrypted, certified third-party payment gateways; ShipHarbor does not store your full payment card details on our servers.
- Technical and Website Data: IP address, browser type, device information, operating system, and site usage data collected through cookies to improve our web tools and shipping calculators.
2. How We Use Your Information
We use your information strictly for operational and regulatory purposes, including:
- Assigning and managing your dedicated warehouse receiving address, and holding your packages until pickup.
- Logging inbound deliveries, performing exterior checks, and sending you intake confirmation photos.
- Consolidating multiple packages and repacking items according to your instructions.
- Generating shipping labels and, for international shipments, customs declarations (such as commercial invoices).
- Booking dispatches with delivery carriers and providing live tracking updates.
- Providing customer support and investigating package loss or transit damage claims.
- Preventing fraudulent transactions and ensuring compliance with carrier rules and applicable trade laws.
3. How We Share Your Information
We do not sell, rent, or trade your personal data to marketing third parties. We share information only with trusted third parties strictly necessary to deliver your shipments:
- Shipping Carriers and Logistics Partners: Delivery couriers (such as UPS, FedEx, DHL Express, and postal services) require recipient names, addresses, phone numbers, and package contents to transport and deliver your shipment.
- Customs and Border Authorities: For international shipments, cross-border trade requires the disclosure of package contents, item values, sender details, and receiver information on legal customs forms.
- Payment Processors: Secure financial institutions that authorize and process your service fees and carrier postage payments.
- Legal and Regulatory Compliance: We may disclose information if required by court order, law enforcement investigation, or to prevent illegal activity, such as shipping prohibited or hazardous goods.
4. Data Retention
We keep your personal information and shipment history for as long as your account remains active or as needed to provide you with receiving, holding, and shipping services.
For international shipments, customs and tax laws may require us to retain commercial invoices, export declarations, and shipping records for a minimum statutory period (typically 5 to 7 years depending on jurisdiction).
5. Data Security
We implement appropriate technical and administrative safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for online data transmission, secure data hosting facilities, and restricted employee access to customer package records.
6. Cookies and Tracking Technologies
Our website uses standard cookies to maintain session states, remember your preferences, and analyze website performance. You can adjust your browser settings to refuse cookies, though certain features of our website may not function properly without them.
7. Your Privacy Rights
Depending on your location, you may have specific rights regarding your personal information, including:
- The right to request access to the personal data we hold about you.
- The right to request corrections to inaccurate or incomplete information.
- The right to request the deletion of your personal account data (subject to our legal obligations to retain customs and tax records).
- The right to opt out of non-essential service announcements or marketing communications.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operational procedures, shipping regulations, or legal requirements. Any modifications will be posted directly on this page with an updated effective date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to our privacy team:
Email: privacy@shipharbor.com
General Support: support@shipharbor.com
